All your customer messages in one lane.
Heylane brings your Gmail accounts, Instagram and Facebook Messenger into one inbox. It drafts replies in your voice and shows each customer's Shopify orders right beside the conversation.
Heylane is invite-only for now.
Everything you need to answer, in one place
One inbox for every account
All your Gmail addresses together, with Instagram and Facebook Messenger beside them, updated as messages arrive. Labels, search, snooze and scheduled send work the way you're used to.
Replies that sound like you
Heylane drafts each reply from the whole conversation, your style notes and your knowledge base. When something is unclear, it asks you first instead of guessing.
Your shop beside the conversation
The customer's Shopify orders, shipments, tracking and returns sit next to their message, and go into the draft when they ask about them.
Also inside Gmail
The Chrome extension puts the same panel next to Gmail and Meta Business Suite, with the same account, profiles and knowledge base.
Built to keep customer data private
Your mail stays in Gmail
Emails load straight from Gmail into your browser. Heylane's servers don't keep a copy of your inbox.
Encrypted per account
Draft history and Instagram and Messenger messages are encrypted with a key for your account. Message content is never written to logs.
No training on your data
Your conversations are used to write your drafts, never to train AI models.
You send, not the AI
Drafts go into your reply box. Nothing leaves your inbox until you send it.
The details are in our privacy policy.